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Returns & Exchange Policy

To initiate a refund or an exchange, please submit via this REQUEST FORM FOR RETURNS & EXCHANGE

TERMS & CONDITIONS 

We understand that buying online can be tricky without having seen the actual product or try it on. With that in mind, we happily accept returns and exchanges within 14 days from when you've received your order on condition that:

  • Returned items must have tags intact and be returned in its original packaging. 
    - For sanitary reasons, AirMesh can only be returned/exchanged if the packaging remains unopened. 

  • Returned items must not be soiled, washed or altered, with no visible signs of wear or tear

  • The customer will return the item at own cost, we will issue exchanges free of charge thereafter.

  • Free gift or any complimentary that came with the purchase has to be sent back for all returns requests. Any missing items will be deducted from the refund amount of your purchase.

  • Free gifts are not eligible for exchange/returns.

Thousand Miles reserve the rights to reject a refund or exchange request for returned item(s) that do not comply with above terms. Please note that we can only grant exchanges once.

    For refunds, shipping fees paid are not refundable. Refunds are only provided after products are received and processed at our warehouse.

    Please note that refunds are strictly not allowed for items that have been exchanged.

    HOW LONG WILL IT TAKE FOR MY REFUND/EXCHANGE TO BE PROCESSED?

    • Please allow up to 5 working days for us to assess your returns & process your refund or exchange from the time we receive them. Returns will only be processed via original payment method only.

    • Refunds may take up 10 business days to be credited back into your original mode of purchase especially if you've purchased via Online Banking method.

    ORDER CANCELLATIONS

    If you wish to cancel your order prior to dispatch:
    Do email at hello@thousandmilesco.com us within 24 hours after you have placed your order. Anything past 24 hours will not be eligible for cancellation.

    ALL OTHER QUERIES

    Please visit our FAQ page or contact us at hello@thousandmilesco.com 

    We’ll be thrilled to answer your questions during our business hours, Monday through Friday 10am - 6pm (MYT). Leave your questions with us and our team will get to you shortly!

    MY ITEM IS DEFECTIVE

    We do have an extremely strict quality check in place but sometimes some will slip through the cracks but don't worry. We'd be more than happy to send you your replacement item so submit your request via this form HERE and our team will reach out to your shortly.