Before Purchase

We accept:
- Online Banking & Debit/Credit card via BillPlz
- e-Wallets (GrabPay, Touch 'n Go, Boost)
- PayLater by Grab where you can pay next month or pay in 4 monthly instalments
We currently do not provide option for Cash on Delivery (COD) as a payment method.

You can refer to our shipping rates here. If you have any other questions, please do not hesitate to email us at hello@thousandmilesco.com.  

Delivery & Tracking

All of our items ship in 24 hours. Shipping times are available here. Note that shipping times are estimates, it is depended on the country's customs jurisdiction.

You will receive an email with the tracking number once your order dispatches from our fulfilment centre. If you have issues with your order, please email us at  hello@thousandmilesco.com.

All orders will be dispatched within 1 working day. If you do not receive your email with the tracking number within 5 working days of placing your order, please email us at  hello@thousandmilesco.com. so we can rectify the issue. 

Once your order has been fulfilled and dispatched, you will receive an email with the tracking number. Check your "Promotions" inbox or "Spam" for the email. If you cannot locate the email, please email us at  hello@thousandmilesco.com. so we can assist you with this. 

If a recipient is unavailable at the time of delivery, the postal service may leave a notice card to advise on how and where your delivery can be collected. This is subject to the postal service procedure, please contact your local delivery service. 

After Purchase

If you wish to amend or cancel your order before dispatch, please email us at  hello@thousandmilesco.com. as soon as possible, preferably within 24 hours from when the order has been placed. We cannot guarantee that your order will be cancelled upon request as our fulfilment team works very quickly in processing all our orders. We aim to fulfil all orders within the NEXT BUSINESS DAY from when you place an order with us. If your order has been dispatched, we regret to inform you that we can no longer cancel the order, but you may return the item to us as per our terms above. 

As our amazing fulfilment team manually fulfils all orders, any mishaps could be a human error. Nevertheless, we are committed to making things right. Please drop us an email at hello@thousandmilesco.com. for us to assist you with this. 

We're committed to serving you, so please do not worry about this. Do email us at  hello@thousandmilesco.com. for us to rearrange for the right order to be sent your way as soon as possible.  

We have an extremely strict quality check in place, but sometimes some will slip through the cracks but don't worry. We'd be more than happy to send you your replacement item so kindly email your request to us at hello@thousandmilesco.com.

Please refer here for our returns & exchange policy. 

To initiate a refund or an exchange, please submit via this RETURNS & EXCHANGE PORTAL. We offer easy returns and exchanges on any order within 45 days of purchase (excluding Clearance Items and Gift Cards).

Please send us an email at hello@thousandmilesco.com.