▼What is this?
This is our way of showing our appreciation. You’ll earn points for
activities on our site, like referrals and purchases. You can use them to
earn discounts, so the more you collect the more you save. ◄Who can join? Anyone with an account is automatically enrolled. ◄How do I earn points?
You can earn points for all sorts of activities, including referring
friends, and making purchases. To see all the ways you can earn points click
the *Earn Points* tab in the menu. ◄How do I view my point balance? Your point balance is on every page at the top bar. ◄ How do I redeem my points?
Select the tab called *Redeem Points*. Here you’ll see all the rewards we
offer. If you have enough points, you can redeem them for a reward. ◄ Is there a limit to the number of
points I can earn? No. Go ahead and earn as many as you can! ◄ What do the 'approved', 'pending'
and 'cancelled' statuses mean?
* **Approved:** These points can be redeemed on rewards immediately. *
**Pending:** These points need to be verified before you can redeem them.
This only applies to purchases and referrals. * **Cancelled:** These points
will not be added to your account. For example, this will occur if you
cancel a purchase (the points will change from pending to cancelled). ◄ What happens if a friend I refer
cancels or returns their order?
Your pending points will be cancelled and will removed from your account. ◄ Why did my account balance go
down? You, or someone you referred, cancelled or returned a purchase. ◄ I completed an activity but didn't
It can sometimes take a few minutes for us to process your activity and
provide your points. ◄ Can I use my points during
Not directly - please redeem your points for a voucher first before applying
at checkout. ◄ How do I leave the program?
If you no longer wish to earn points, please contact us and ask to be
unenrolled. We'll unenroll you and you will lose any points you have
accrued. ◄ What happens if I leave and decide
to join again?
Just contact us and we'll re-enroll you. However, your point total will
restart from zero. ◄ Where can I report a problem or give
feedback? Please use our normal contact details.