Fast 1-3 days shipping across Peninsular Malaysia on all orders

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Before Purchasing

We accept:
- Online Banking & Debit/Credit card via BillPlz

- e-Wallets (GrabPay, Touch 'n Go, Boost)

- PayLater by Grab where you can pay next month or pay in 4 monthly instalments

We currently do not provide option for Cash on Delivery (COD) as a payment method.

We offer domestic delivery within Malaysia.

You can refer to our shipping rates here.

Please ship it to somewhere where someone will be able to sign off for you if you're not around as the parcels require signature for the courier to release the parcel.

In cases where they are unable to deliver it to you, please give the courier a call to rearrange for a re-delivery or a pick up, whichever more convenient for you.

Delivery & Tracking

Once you place your order, we will ship out the order within 24 hours from our warehouse in Malaysia.  

Once your order is shipped, you will receive a tracking number via email. Tracking number may have delayed updates due to transit so if you do not receive your order in 3-10 working days upon receiving your tracking number, do let us know. Otherwise, your order is well on their way.

Once your order has been fulfilled and dispatched, our Tracking Page will show your tracking number along with the tracking status of your order. Do note that orders take up to 48 hours to process before a Tracking Number is generated.

If you still have issues with your order, please email us at hello@thousandmilesco.com .

You will receive a tracking number in your email once your order is shipped out, and you can track your order status via the tracking number. All orders will be shipped out within 24 hours upon order is placed.

Once your order has been fulfilled and dispatched, you will receive an email with the tracking number. Do check your "Promotion" inbox or "Spam" for the email. If you're unable to locate the email, please email us at hello@thousandmilesco.com so we can assist you with this.

After Purchasing

Yes, but only within 24 hours after placing your order. To do so, please email us at hello@thousandmilesco.com

Yes, you can but only within 24 hours upon placing your order. Terms and conditions apply. To do so, please email us at hello@thousandmilesco.com

As all of our orders are manually fulfilled by our amazing fulfilment team, we believe that this is a human error but we are committed to make things right.

Please do email us at hello@thousandmilesco.com for us assist you with this. 

We're committed to serve you so please do not worry about this.

Do email us at hello@thousandmilesco.com for us to rearrange for the right order to be sent your way as soon as possible. 

Please make a new order as we are not able to add on item to existing orders.

We do have an extremely strict quality check in place but sometimes some will slip through the cracks but don't worry. We'd be more than happy to send you your replacement item so kindly submit your request via this RETURNS & EXCHANGE PORTAL.

Please refer here for our returns & exchange policy. 

To initiate a refund or an exchange, please submit via this RETURNS & EXCHANGE PORTAL. We offer easy returns and exchanges on any order within 45 days of purchase (excluding Clearance Items and Gift Cards).

1. Create an account or sign in if you already have an account with us.
2. Share your unique referral linkwith your friends through social media, email or message.
3. Ask your friend to click on the link received and register their email at Thousand Miles.
4. Your friend gets 15% off their first purchase at Thousand Miles.
5. Once your friend makes their first purchase with your referral code, you will get 15% off in return.