Please ship it to somewhere where someone will be able to sign off for you if you're not around as the parcels require signature for the courier to release the parcel.
In cases where they are unable to deliver it to you, please give the courier a call to rearrange for a re-delivery or a pick up, whichever more convenient for you.
Delivery & Tracking
Once you place your order, we will ship out the order within 24 hours from our warehouse in Malaysia.
Once your order is shipped, you will receive a tracking number via email. Tracking number may have delayed updates due to transit so if you do not receive your order in 3-10 working days upon receiving your trackingnumber, do let us know. Otherwise, your order is well on their way.
Once your order has been fulfilled and dispatched, our Tracking Page will show your tracking number along with the tracking status of your order. Do note that orders take up to 48 hours to process before a Tracking Number is generated.
You will receive a tracking number in your email once your order is shipped out, and you can track your order status via the tracking number. All orders will be shipped out within 24 hours upon order is placed.
Once your order has been fulfilled and dispatched, you will receive an email with the tracking number. Do check your "Promotion" inbox or "Spam" for the email. If you're unable to locate the email, please email us at firstname.lastname@example.org so we can assist you with this.
Yes, but only within 24 hours after placing your order. To do so, please email us at email@example.com
Yes, you can but only within 24 hours upon placing your order. Terms and conditions apply. To do so, please email us at firstname.lastname@example.org
As all of our orders are manually fulfilled by our amazing fulfilment team, we believe that this is a human error but we are committed to make things right.
Please do email us at email@example.com for us assist you with this.
We're committed to serve you so please do not worry about this.
Do email us at firstname.lastname@example.org for us to rearrange for the right order to be sent your way as soon as possible.
Please make a new order as we are not able to add on item to existing orders.
We do have an extremely strict quality check in place but sometimes some will slip through the cracks but don't worry. We'd be more than happy to send you your replacement item so kindly submit your request via this RETURNS & EXCHANGE PORTAL.
Please refer here for our returns & exchange policy.
To initiate a refund or an exchange, please submit via this RETURNS & EXCHANGE PORTAL. We offer easy returns and exchanges on any order within 45 days of purchase (excluding Clearance Items and Gift Cards).
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