FAQ

We offer domestic delivery within Malaysia.

You can refer to our shipping rates here.

Once you place your order, we will ship out the order within 24 hours from our warehouse in Malaysia.  

Once your order is shipped, you will receive a tracking number via email. Tracking number may have delayed updates due to transit so if you do not receive your order in 3-10 working days upon receiving your tracking number (based on the table below), do let us know. Otherwise, your order is well on their way.

Please ship it to somewhere where someone will be able to sign off for you if you're not around as the parcels require signature for the courier to release the parcel.

In cases where they are unable to deliver it to you, please give the courier a call to rearrange for a re-delivery or a pick up, whichever more convenient for you.

We accept:
- Online Banking via BillPlz

- Debit/Credit card via PayPal (No PayPal account is needed if you're paying via Debit/Credit card)

- e-Wallets (GrabPay, Touch 'n Go, Boost)

We currently do not provide option for Cash on Delivery (COD) as a payment method.

Yes, but only within 24 hours after placing your order. To do so, please email us at hello@thousandmilesco.com

Please make a new order as we are not able to add on item to existing orders.

Yes, you can but only within 24 hours upon placing your order. Terms and conditions apply. To do so, please email us at hello@thousandmilesco.com

You will receive a tracking number in your email once your order is shipped out, and you can track your order status via the tracking number. All orders will be shipped out within 24 hours upon order is placed.

Once your order is shipped, you will receive a tracking number via email. Tracking number may have delayed updates due to transit so if you do not receive your order in 3-10 working days upon receiving your tracking number (based on the table below), do let us know! Otherwise, your order is well on their way.

Once your order has been fulfilled and dispatched, you will receive an email with the tracking number. Do check your "Promotion" inbox or "Spam" for the email. If you're unable to locate the email, please email us at hello@thousandmilesco.com so we can assist you with this.

We're committed to serve you so please do not worry about this.

Do email us at hello@thousandmilesco.com for us to rearrange for the right order to be sent your way as soon as possible. 

As all of our orders are manually fulfilled by our amazing fulfilment team, we believe that this is a human error but we are committed to make things right.

Please do email us at hello@thousandmilesco.com for us assist you with this. 

Please refer here for our returns & exchange policy. 

To initiate a refund or an exchange, please submit via this REQUEST FORM FOR RETURNS & EXCHANGE.Do note that we have a 14 days of returns & exchange window.

We do have an extremely strict quality check in place but sometimes some will slip through the cracks but don't worry. We'd be more than happy to send you your replacement item so submit your request via this form HERE and our team will reach out to you shortly.